Resolved - AI Ticket Automation for MSPs
AI-powered ticket automation that classifies support tickets, matches knowledge base solutions, and auto-resolves common IT issues for Managed Service Providers. Resolved helps MSPs reduce their ticket backlog by up to 80% through intelligent automation.
How Resolved Works
When a support ticket arrives, Resolved uses Claude AI to instantly classify and categorize it. The system analyzes the ticket description, identifies the issue type, and assigns a confidence score. Tickets with high confidence scores are automatically matched to solutions in your knowledge base and resolved without any human intervention.
For tickets that require human review, Resolved routes them to an approval queue where your technicians can review the AI suggestion and approve or modify the resolution. Low-confidence tickets are escalated directly to your team for manual resolution.
Key Features
- AI-powered ticket classification using Claude AI with confidence scoring
- Automatic knowledge base matching to find proven solutions instantly
- Auto-resolution with script deployment to client endpoints
- Multi-tenant architecture designed specifically for MSP workflows
- Real-time dashboard with WebSocket updates for live ticket tracking
- Role-based access control for administrators, technicians, and viewers
- Comprehensive audit logging for compliance and accountability
- Device and endpoint management across multiple client organizations
Pricing Plans
Resolved offers flexible pricing for teams of all sizes. Start free with 50 tickets per month and 10 AI auto-resolves. The Starter plan at $19 per month includes 250 tickets and 50 auto-resolves. The Pro plan at $49 per month includes 1,000 tickets with unlimited auto-resolves. Enterprise plans start at $149 per month with unlimited everything and dedicated support.
Results MSPs Are Seeing
MSPs using Resolved report 87% faster resolution times, with 80% of routine tickets handled automatically. Service desk managers say their teams can finally focus on complex problems instead of spending hours on password resets and printer issues. The average return on investment is 3.5 times within the first month of deployment.
Start your free trial today — no credit card required, setup takes just 10 minutes. Already have an account? Sign in here. Forgot your password?